Unless otherwise specified on the invoice, payment in full must be received prior or upon delivery. PAYMENT ON DELIVERY (COD) are available in some areas only and can be subject to fees.

SHIPPING COSTS vary depending on weight, destination and the desired delay. These costs will be calculated when your order is processed and will appear as a separate item on your invoice. It’s the responsability of the client to make sure that the merchandise can physically be delivered where and when stipulated in the contract. In case of any additionnal delivery attempt, some delivery fees will be charged to the client. Any modification made to the delivery address once the merchandise is already on his way for delivery is subject to additionnal fees.

Therapeutik Equipments assumes responsibility for any loss or damage which occurs during shipping. The customer must point out any damaged packaging to the shipper and advise Therapeutik Equipments immediately. The customer must also indicate any shipping or billing errors within five (5) days of reception of the merchandise. Shipping dates are estimated dates. Therapeutik Equipments shall not be held responsible for any delays in shipping or the non-shipment on the estimated shipping date.

In accordance with the TOTAL SATISFACTION GUARANTEE, the customer has thirty (30) days following reception of the merchandise to return it to Therapeutik Equipments for reimbursement or exchange. Shipping costs for the return of merchandise are at the expense of the customer. The merchandise must be in good condition and returned in its original packaging. Special order or custom made product is subject to a 25% returning fee. The merchandise labelled with FINAL SALE are not eligible for the TOTAL SATISFACTION GUARANTEE.

All transactions are governed by the laws of the Province of Quebec and by any applicable Canadian laws.